The Future of AI Agents for Retailers & Online Marketplaces

The era of rigid, frustrating chatbots is over. Discover how enterprise-grade AI agents handle customer requests end to end: from product discovery and order tracking to post-purchase support, while reducing support costs, increasing conversion rates, and building stronger customer trust. You’ll gain practical insights into how leading retailers and marketplaces are deploying conversational AI to serve customers faster, personalise interactions at scale, and drive measurable ROI. The session will also feature a live demo of an AI Agent in action, showcasing real-world retail use cases. The Experts - Nicolo Rossi & Pier Patergnani, AI Agents Expert for Retail & Marketplaces - helping retail organizations scale AI-driven customer engagement - Senta Knuth, Retail & Marketplaces Enterprise Product Deployment