File uploads
Upload documents to expand your receptionist's knowledge.
Upload files to give your receptionist access to information that isn’t on your website — internal policies, detailed service guides, product catalogs, and more.
Supported file types
- PDF files
- Text documents
- Word documents
Once processed, the content is chunked, indexed, and searchable by your receptionist during calls.
When to use file uploads
File uploads work well for:
- Internal policies — Cancellation rules, refund terms, privacy policies
- Detailed service guides — Step-by-step preparation instructions for clients
- Product catalogs — Specifications and availability not on your website
- Training materials — Scripts and talking points for common scenarios
Large files take longer to process. Your plan tier determines how many knowledge sources you can add.