MCP server
MCP (Model Context Protocol) lets you connect any compatible tool server to your receptionist. Your receptionist discovers available tools automatically and can call them during conversations.
What is MCP?
MCP is an open protocol for connecting AI to external tools and data sources. If you have a service that exposes an MCP interface, the receptionist can use its tools during calls without custom integration code.
Setting up an MCP connection
- Go to Integrations → click MCP Server
- Configure:
- Reception AI connects and discovers available tools
- Assign tools to your agents
Transport types
Managing tools
After connecting, Reception AI fetches the list of available tools from your server.
- Refresh tools — Re-fetch the tool list when you add new tools to your server
- Assign tools — Choose which tools are available to which agent
Tool assignments
Each discovered tool can be assigned to:
- Customer-facing receptionist — Available during phone calls
- Business assistant — Available in the dashboard chat
- Both — Available everywhere
Unassigned tools are discovered but not used.
Use cases
- Custom booking logic — Connect to your existing reservation system
- Inventory lookup — Let the receptionist check stock in real-time
- CRM queries — Pull customer data from your internal CRM during calls
- Custom workflows — Trigger any backend process based on conversation context
- Multi-tool servers — Expose multiple related capabilities from a single server
Multiple MCP servers
You can connect multiple MCP servers, each providing different tools. All discovered tools appear in the same assignment interface.
MCP integration requires the Plus plan or higher. Your MCP server must be accessible from the internet.