Plans and pricing
Choose the right plan for your business.
Reception AI offers four tiers. All new accounts start with a free trial and can upgrade at any time.
Plans overview
Free trial
Every new account starts with a 30-day free trial that includes:
- 30 phone minutes and 60 web chat minutes
- A dedicated phone number
- Full access to all features (including advanced integrations)
- No credit card required
After 30 days, upgrade to a paid plan to continue.
How credits work
Each plan includes a monthly credit pool. Different activities consume credits at different rates:
Overage
On paid plans, if you exceed your included minutes, additional usage is billed at $0.40 per credit.
Upgrading
- Go to Settings → Billing (or click Upgrade in the sidebar)
- Choose your plan
- Complete payment via Stripe
- Your plan activates immediately
Downgrading
When you downgrade to a lower tier:
- Changes take effect at the end of your current billing period
- Resources beyond the new plan’s limits are deactivated (extra phone numbers, receptionists, locations)
- You can cancel a pending downgrade before it takes effect
Cancellation
If you cancel your subscription:
- Service continues until the end of your billing period
- Your phone number is released after a 14-day grace period
- Data is retained in case you resubscribe
Cancelling releases your phone number after the grace period. You may get a different number if you resubscribe.