Analytics | ElevenLabs Documentation

The analytics dashboard shows business performance metrics and receptionist contribution over time.

Dashboard metrics

Key performance indicators

The top of the dashboard shows three headline numbers with week-over-week trends:

Metric	What it measures
Revenue	Total revenue from bookings in the period
Bookings	Number of appointments booked
New clients	First-time customers added

Each metric shows a trend arrow and percentage change compared to the previous period.

Detailed charts

Below the KPIs, the dashboard displays:

Chart	What it shows
Call count	Number of inbound calls over time
Call-to-booking rate	What percentage of calls result in a booking
Bookings by channel	Breakdown: Agent vs Website vs Manual
Average call length	How long calls typically last

Time range

Select different time periods to analyze:

Last 7 days (default)
Last 30 days
Custom date range

Reading your analytics

High call-to-booking rate

A high conversion rate (calls to bookings) indicates the receptionist is converting inquiries into appointments. If the rate is low, consider:

Updating your knowledge base so the receptionist answers questions confidently
Adding more services or availability
Reviewing call transcripts to spot issues

Growing new clients

An upward trend in new clients indicates the receptionist is handling first-time callers and capturing their information.

Revenue tracking

Revenue is calculated from booked services and their prices. It reflects scheduled value, not collected payments.

Check analytics weekly to spot trends early. A drop in call-to-booking rate might mean your availability is too limited or your services need updating.