Partnering with BCG

We're excited to announce a strategic partnership with Boston Consulting Group (BCG) to deploy enterprise-grade conversational agents that transform how businesses interact with their customers.
This partnership comes at a pivotal moment as organizations across industries look to move beyond simple chatbots toward agentic workflows capable of reasoning, acting, and engaging in natural, human-like conversations. By combining our agentic capabilities with BCG's strategic, operational, and AI transformation expertise and BCG X's technical prowess, we're helping clients reshape core workflows with agents that transform how businesses interact with their customers.

Our capabilities will also be embedded in BCG X's Deep Customer Engagement AI offering, which transforms customer management through AI-powered, hyperpersonalized interactions.
Together, ElevenLabs and BCG will bring agentic solutions to clients across industries, enabling new levels of customer engagement, service efficiency, and personalization. We're helping businesses move beyond proof of concept toward scaled adoption of agentic capabilities for customer experience.

"Voice agents are becoming the interface of choice for enterprise customer experience," said Mati Staniszewski, Co-founder of ElevenLabs. "By combining BCG's deep industry expertise and end-to-end technical and transformation capabilities with ElevenLabs' leading foundational models and Agents Platform, we'll enable organizations to deploy reliable, multichannel voice agents at scale. This partnership is another step toward making natural, seamless human-technology interactions a reality for more businesses."

"Customer experience is one of the most powerful proving grounds for agentic AI," said Sylvain Duranton, Global Leader of BCG X. "Through our partnership with ElevenLabs, we are enabling clients to design natural, human-centered agentic experiences that unlock new sources of value. At the same time, we are expanding the BCG X capabilities needed to build these solutions at enterprise scale."