ElevenLabs secures first-of-its-kind AI Agent insurance

ElevenLabs has rolled out a first-of-its-kind AI insurance policy, becoming the first company to go live with an AIUC-1-backed insurance policy covering AI voice agents.

ElevenAgents powers over three million voice agents deployed globally across customer support, sales, scheduling, and other business-critical workflows. Our technology is used by employees at more than 75% of Fortune 500 companies, including Cisco, Square, Revolut, and MasterClass.

For the first time, these AI voice agents - and their actions - can now be insured, just like any other employee.

Insurance backed by rigorous testing

This insurance coverage is enabled through AIUC-1 certification from the Artificial Intelligence Underwriting Company. The certification process subjects AI systems to more than 5,000 adversarial simulations across security, safety, reliability, data privacy, and accountability.

Test scenarios are modeled on documented real-world AI failures, from hallucinations to prompt injection attacks. This generates the empirical risk profiles insurers require to underwrite AI systems. ElevenLabs Agents underwent 5,835 technical tests across 14 risk categories, confirming their robustness for enterprise deployment.

AIUC-1 certification was built to address the AI risks that keep enterprises from deploying agents at scale - hallucinations, unauthorized actions, data leakage, security vulnerabilities. It is grounded in technical testing and requires the guardrail that would prevent real-world incidents. Leading insurers are so confident in this certification-based approach that they're offering AI-specific financial coverage to those who earn it. ElevenLabs is the first company to prove this model works at scale.

- Rune Kvist, Co-founder & CEO of The Artificial Intelligence Underwriting Company

Built on a foundation of safety

From the beginning, we've recognized that powerful AI technology requires equally powerful safeguards. A safe AI voice agent requires protections at every stage - from pre-production testing through live deployment.

Our safety framework provides layered protections: Pre-production safeguards like red teaming simulations that test agents against edge cases before they go live. In-conversation enforcement through system prompt guardrails and real-time moderation that can automatically end unsafe interactions. Ongoing monitoring with automated evaluation criteria applied across all calls, flagging deviations and tracking safety performance over time.

We've also built transparency into our products, including our publicly available AI Audio Classifier that helps anyone verify whether audio was created with ElevenLabs.

At ElevenLabs, trust is at the core of what we do. Safety isn't just a feature - it's foundational to our platform. And now, with our AIUC-1 certification, we're leading the industry in having these guardrails tested and verified against the leading standard.

- Marco Mancini, Security & Safety at ElevenLabs

What this means for enterprises

For enterprises, this means risks associated with using AI, like an AI agent providing incorrect information to a customer, can now be insured against. AIUC-1 certification and the insurance policies it enables give enterprises the confidence to integrate AI agents into mission-critical workflows.

Enterprise adoption of ElevenAgents is accelerating - and AIUC-1 certification is another step to help companies deploy at scale with confidence. This certification gives our partners the security framework and AI insurance coverage they need - another measure to minimise risk while they focus on building great customer experiences.

- Mati Staniszewski, Co-founder of ElevenLabs

Fast-track certification for customers

By integrating comprehensive safeguards directly into ElevenAgents, agents built on our platform are up to 75% of the way towards certification. Customers can achieve full AIUC-1 certification in weeks. 

For example, an ElevenAgents customer built a voice agent handling property inquiries 24/7and achieved certification in just four weeks. The process strengthened the agent security and safety through the combination of technical testing and agent hardening with guidance from ElevenLabs’ Forward Deployed Engineers.

As AI agents take on more responsibility, trust and accountability become essential. AIUC-1 certification and the insurance coverage it enables help our customers move from pilot programs to production-grade deployment with confidence.

Get started: Fill out this form to begin the AIUC-1 certification process of your ElevenLabs agents - and achieve third-party validation of its security, safety and reliability in weeks.