Connect Ring Central to ElevenLabs Conversational AI Voice Agents
Power enterprise-grade voice AI agents with human-like conversations and enterprise telephony infrastructure
Let your AI Voice Agents scale enterprise communications with RingCentral
Transform your conversational AI platform by integrating RingCentral's enterprise telephony infrastructure with ElevenLabs' advanced voice AI technology. This integration delivers the low-latency, high-reliability voice interactions your developer customers demand while providing the enterprise-grade scalability and security that large organizations require.
Key Benefits for AI Agent Platforms:
- Sub-100ms Response Times: Real-time voice interactions without awkward pauses
- Enterprise-Grade Reliability: Carrier-grade telephony infrastructure with high availability SLAs
- Scalable Architecture: Handle concurrent calls that scale with demand, not headcount
- Developer-Friendly APIs: RESTful APIs and SDKs for rapid integration and customization
- Global Multilingual Support: Native support for 25+ languages with authentic accents
Features
Integrations features
Real-Time Voice Processing
- Ultra-low latency voice AI with response times under 100ms
- Advanced speech recognition with natural language understanding
- Seamless turn-taking and interruption handling for natural conversations
- Eliminates the robotic delays that break conversational flow
Enterprise Telephony Integration
- Direct SIP trunk integration with RingCentral's cloud infrastructure
- Programmable call routing and control via RingCentral APIs
- Support for both inbound and outbound AI-driven calls
- Integration with existing PBX systems and call center infrastructure
Intelligent Call Routing & IVR Replacement
- Natural language intent recognition replaces traditional phone trees
- Dynamic call routing based on conversational context
- Seamless escalation to human agents with full conversation history
- Context-aware transfers using RingCentral's Call Control APIs
Live Transcription & Agent Assist
- Real-time conversation transcription with speaker diarization
- AI-powered agent assistance during live calls
- Automatic conversation summaries for seamless handoffs
- Rich analytics and insights from every interaction
Multilingual Voice Capabilities
- Native support for 25+ languages with authentic regional accents
- Language detection and automatic switching mid-conversation
- Custom voice personas and brand-aligned voice generation
- Culturally-aware conversation flows for global deployments
Installation
Installation guides
The RingCentral + ElevenLabs integration follows a straightforward API-first approach that developers can implement quickly. The process involves configuring RingCentral's Voice API endpoints, setting up ElevenLabs conversational AI agents, and establishing the communication bridge between platforms.
Step 1: SIP Trunk Registration
- Navigate to Phone Numbers section in ElevenLabs dashboard
- Click Import a phone number from SIP trunk
- Enter your phone number in E.164 format (+15551234567)
- Add a descriptive label for the phone number
- Configure SIP transport type (TCP or TLS)
Step 2: Authentication Setup
- Setup digest autentication: Enter SIP trunk username and password
- Static SIP trunking support is available on request for IP-whitelisting, please contact sales.
- Test connection to verify authentication
Step 3: Call Routing Configuration
Inbound Configuration
- ElevenLabs provides a SIP INVITE address for routing calls
- Configure your PBX to forward calls to this address
- Assign the phone number to your AI agent
Outbound Configuration
- Enter your SIP trunk hostname (e.g., sip.yourprovider.com)
- Select transport type matching your provider's requirements
- Configure media encryption settings (Disabled, Allowed, or Required)
- Add custom headers if required by your provider
Step 4: Agent Assignment
- Go to Phone Numbers in the dashboard
- Select your imported SIP trunk number
- Click Assign Agent
- Choose the conversational AI agent for this number
- Save the configuration
Troubleshooting
Troubleshooting & support
Common issues