Connect Plivo to ElevenLabs Conversational AI Voice Agents
Scale your voice interactions with real-time AI agents that deliver consistent, high-quality customer experiences through your existing Plivo infrastructure
Let your AI Voice Agents handle calls seamlessly with Plivo
Transform your Plivo telephony infrastructure into an intelligent voice platform with ElevenLabs Conversational AI. This first-party integration enables your AI agents to handle both inbound and outbound calls with enterprise-grade reliability and real-time performance.
Built for developer-led platforms, this integration provides the low-latency, controllable voice AI solution you need to scale conversations without scaling headcount. Your existing Plivo numbers and infrastructure work immediately—no migration required.
Key capabilities:
- Real-time voice processing with sub-200ms latency for natural conversations
- Bidirectional call support for comprehensive inbound and outbound automation
- Plug-and-play setup using your existing Plivo SIP trunk configuration
- Enterprise-grade reliability with built-in failover and monitoring
- Global reach supporting 31+ languages through Plivo's worldwide infrastructure
What problems it solves:
- Eliminates the need to hire and scale customer service teams
- Reduces operational costs while maintaining 24/7 availability
- Provides consistent, high-quality customer experiences across all interactions
- Enables rapid scaling of voice capabilities without infrastructure changes
Features
Integrations features
Everything your AI voice agents need for production-ready call handling
Low-Latency Voice Processing
- Sub-200ms response times for natural conversation flow
- Real-time audio streaming with minimal buffering
- Optimized for interactive voice applications requiring immediate responses
Bidirectional Call Support
- Handle inbound customer calls with intelligent routing
- Initiate outbound calls for proactive customer engagement
- Seamless handoff between AI and human agents when needed
Secure SIP Integration
- Direct SIP trunk connectivity with Plivo's infrastructure
- Multiple authentication methods (IP ACL, SIP digest)
- Encrypted voice data transmission for enterprise security
Global Infrastructure
- Leverage Plivo's worldwide network for reliable call delivery
- Support for international numbers and local presence
- Built-in redundancy and failover capabilities
Developer-Friendly APIs
- RESTful APIs for call control and monitoring
- Webhooks for real-time call events and status updates
- Complete call logs and analytics for optimization
Installation
Installation guides
Get your AI voice agents connected to Plivo in under 30 minutes
Step-by-step setup instructions:
Part 1: Plivo Configuration
- Log into your Plivo console
- Navigate to Voice > SIP Trunks
- Create a new SIP trunk or select existing
- Configure origination URI:
sip:your-agent-id@voice.elevenlabs.io - Set termination URI for outbound calls
- Enable IP ACL authentication or configure SIP digest
Part 2: ElevenLabs Setup
- Access your ElevenLabs dashboard
- Navigate to Conversational AI > Integrations
- Select "Plivo" from the telephony providers
- Enter your Plivo SIP trunk credentials
- Configure your AI agent's voice and personality
- Set up call routing and fallback options
Part 3: Testing and Validation
- Run test calls to verify bidirectional connectivity
- Check audio quality and latency metrics
- Validate call routing and agent responses
- Configure monitoring and alerting
Troubleshooting
Troubleshooting & support
Common issues, solutions, and support resources for your integration