Connect Amazon Connect to ElevenLabs Conversational AI Voice Agents
Transform your contact center with natural, human-sounding AI voice agents that handle real-time phone conversations at enterprise scale
Let your AI Assistant handle phone calls with Amazon Connect
By integrating Amazon Connect with ElevenLabs Conversational AI, you can deploy natural, human-sounding AI voice agents that handle inbound and outbound calls with human-like naturalness. This powerful combination enables your contact center to automate routine inquiries, provide 24/7 availability, and scale support without scaling headcount.
Your AI agents can greet callers, understand natural language requests through advanced speech recognition, and respond with expressive, multilingual voices. The integration supports real-time data lookups, workflow automation, and seamless handoffs to human agents when needed — all while maintaining enterprise-grade security and compliance.
Ideal for developer-led platforms building conversational experiences, this integration offers both low-code visual flows and full API control for custom implementations. Whether you're handling customer support, appointment scheduling, or complex call routing, Amazon Connect + ElevenLabs delivers the reliability, performance, and scalability your voice agents need.
Features
Integration features
Powerful capabilities that make your AI voice agents production-ready for enterprise telephony
- Real-Time Speech Processing
- Low-latency streaming API for fast voice responses
- Advanced speech-to-text with natural language understanding
- Support for interruptions and natural conversation flow
- Minimal pause between caller speech and AI response
- Enterprise Telephony Integration
- Native integration with Amazon Connect's cloud contact center
- Seamless call routing between AI agents and human staff
- Support for both inbound and outbound call scenarios
- PSTN and SIP connectivity for global reach
- Real-time API calls to external systems during conversations
- AWS Lambda integration for custom business logic
- Webhook support for CRM, ticketing, and database updates
- Automated call logging and outcome tracking
- Multilingual & Voice Customization
- 70+ languages with expressive, lifelike speech
- A wide selection of voice options with emotional expressiveness
- Custom voice cloning for brand consistency
- Regional accent and dialect support
- Security & Compliance
- • Zero retention mode available for eligible services when correctly enabled
- HIPAA (attestation) and PCI DSS Level 1 compliance support
- Encryption for voice data in transit and at rest
- Secure credential management and access controls
Troubleshooting
Troubleshooting & support
Common issues, solutions, and support resources to keep your integration running smoothly