Privacy
Privacy settings give you fine-grained control over your data. You can manage both call audio recordings and conversation data retention to meet your compliance and privacy requirements.
Configure how long conversation transcripts and audio recordings are retained.
Control whether call audio recordings are retained.
Automatically redact sensitive entities from stored conversation history.
Retention
Retention settings control the duration for which conversation transcripts and audio recordings are stored.
For detailed instructions, see our Retention page.
Audio Saving
Audio Saving settings determine if call audio recordings are stored. Adjust this feature based on your privacy and data retention needs.
For detailed instructions, see our Audio Saving page.
Conversation History Redaction
Conversation history redaction detects and removes sensitive information from your conversation data before it is stored. Detected entities are replaced with placeholders in transcripts and with a bleep sound in audio recordings. This feature is available to enterprise clients only.
For detailed instructions, see our Conversation History Redaction page.
Recommended Privacy Configurations
Maximum Privacy
Disable audio saving and set retention to 0 days for immediate deletion of data.
Balanced Privacy
Enable audio saving for critical interactions while setting a moderate retention period.
Compliance Focus
Enable audio saving and configure retention settings to adhere to regulatory requirements such as GDPR and HIPAA. For HIPAA compliance, we recommend enabling audio saving and setting a retention period of at least 6 years. For GDPR, retention periods should align with your data processing purposes.
